Libby started her career in marine insurance when she joined Willis Faber & Dumas Limited in October 1990. As a member of the Agency Claims Department, Libby had responsibility for managing and negotiating claims on behalf of various overseas insurers, in relation to their major global client accounts, including Japanese Electronics Manufacturers, Commodity Traders and Suppliers of General Cargo.
In 2001 Libby moved to the UK Marine Cargo Claims team within Willis Limited, where she handled claims from a broker perspective, on behalf of various Assureds. Libby focused on servicing Pan European and Global Programmes where her responsibilities included prompt and efficient handling of claims, negotiating with insurers, and face to face meetings with clients and insurers in order to achieve the desired result. Libby has dealt with claims involving all types of cargo including, Clothing, Shoes, Electronics, Pharmaceuticals, Motor Vehicles, Personal Effects. Libby successfully establishes strong relationships with clients, surveyors and insurers. Her inter-personal skills and relationships with insurers have enabled her to successfully manage the specific needs of claims arising from loss or damage to Assured's cargo.
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